Standard and Premium Packages
For customers subscribing to our Standard and Premium packages, we offer one year of comprehensive technical support. This support encompasses a range of services, including:
- Assistance with product installation and activation.
- Training sessions to familiarize users with the features and functionalities of eSkooly Pro.
- Guidance and troubleshooting to resolve any software-related issues or errors.
Our technical support team is available during regular business hours to address your inquiries and ensure your experience with our software is smooth and efficient.
Business Package
For customers opting for our Business package, we provide an extended five-year technical support plan designed to meet the unique needs of larger institutions and enterprises. This comprehensive support package includes:
- Five years of uninterrupted technical assistance, starting from the initial installation and activation of the product.
- Customization support to tailor eSkooly Pro according to your organization's specific requirements.
- Integration assistance for adding additional modules and features as per your demand.
- 24/7 live support to address any urgent issues or concerns that may arise.
Furthermore, our support team is committed to providing personalized assistance, including training sessions and online conferences, to ensure your team maximizes the benefits of our software solution.
It is important to note that while we offer extensive technical support, customers are expected to have a basic understanding of computer software operation. We do not provide training on fundamental concepts related to ERP software usage.
Contact Us
If you require technical support or have any questions regarding our technical support policy, please do not hesitate to reach out to our dedicated support team at support@eskooly.com. We are committed to ensuring your experience with eSkooly Pro is seamless and productive.